Malfunctions covered after the manufacturer's warranty. Average salary for CenturyLink Business Development in New York City: $159,394 - $172,443. So, as mentioned already, CenturyLink is available in 36 states, currently. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. I called the customer service number 800-244-1111 to ask a simple question about my service. They just kept taking my money and promising me 100mg when I was getting 2 or 3 mg on a good day and 1 or none on a bad day. Find CenturyLink phone numbers, email addresses, and links. Set up paperless billing as well as single or recurring payments. I week later I got an email for $170 cancellation. The absolute worst experience I have ever had with a company. Assistance that is serviced is only half-completed and ineffective. Every time it is the same old line. I was on the phone 45 minute and talked to 3 people and was then hung up on. International calling plans are also offered by CenturyLink, with over 100 countries to choose from for unlimited calling. The Internet Basics computer also comes with a 30-day money-back satisfaction guarantee, 24/7 technical support, plus parental controls. When I moved again I would've signed up with them but not now. There customer service is terrible. Like a traditional landline, CenturyLink’s phones still stay functional during a power outage. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Enjoy the best in entertainment and save on High Speed Internet, TV, and Home Phone Services. They have slow speeds for too much money. Transferred me to Customer Care. CenturyLink has the worst customer service of any company that I've ever dealt with. I called when my original contract was up and canceled. I would have never done that, not in a million years, that's just one of their lies. They will keep raising your rates. Virtual events are very much like many other kinds of meetings; only they take place over the internet. Tried calling got hung up on 5 times. Enjoy all double play bundles for only $85/mo. Simple Mobile Payment Online - Make A Payment Now $25 - $60 mobiletop-ups.com. I implore you not to do any business with CenturyLink, their customer service is absurd. They then assure us that the internet person is on there way. I have been "on hold" after calling Centurylink for assistance for over 30 minutes. Nothing has been followed through to completion. They have never sent the labels & I can prove that through photographed daily mail, in my email. When its worked, its been fine, and was the only option for a while. Have been disconnected twice already after holding 30 minutes. CenturyLink Internet prices start at $49/mo with speeds up to 100 Mbps. They offer VoIP services with the same convenience and advantages of a landline with the features and pricing of VoIP service, to give out the best of both worlds. (meanwhile everyone is having to make due with mobile hotspots) The rest of the day every couple of hours we call because no one has shown up. I have called their "service center" a number of times. "Customer service" mocks you & then "accidentally" disconnects you. Next morning rolls around 8:00 comes and goes we call back at 9:00. If the power goes out while your cell phone is almost out of battery life, you can rest assured knowing that CenturyLink will still let you make the important phone calls that you need to make. (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.) Customer service usually makes things worse. Long Time Customer (but Apparently That Does Not Matter) from Midwest US. CenturyLink also offers mobile phone plans that are powered by Verizon. Their modem drops signal MULTIPLE MULTIPLE times every day. The pricing varies depending on your area, the download speed, and whether you bundle it with other services. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. See what people are saying about their experience with CenturyLink. They are now trying to say I, a senior citizen ordered self install for my home & business. They have never sent the labels & I can prove that through photographed daily mail, in my email. We finally found a company that could provide us with what we needed at a good comparble price. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. Make Gift Payments for Friends, Family and Relatives. Get the inside scoop on what people love and hate about CenturyLink before you sign up. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers. Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. Almost a whole year of harassment from this company & still have gotten NO where! This is a company who refuses to accept accountability and responsibility. When their system crashes, you can bet on losing phone and internet service for one to three days. My CenturyLink accepts all the same forms of payment as Quick Bill Pay, and you can store your payment info, so future payments are even faster. Waiting 45+ minutes to get assistance is completely unacceptable. The most expensive plan—Simple Internet 940—is cheaper than the same speed plan offered by both AT&T and Comcast. The CC rep announced that my rural location was soon getting fiber optic service and sold me an equipment lease for the anticipated upgrade. Find high-speed internet, local and long distance home phone services, TV, and special bundle offers. @CenturyLink your service is terrible. CenturyLink emerged as one of the most affordable. I've been unable to get a response from my VOIP services relationship manager for 2.5 months, from his manager for 2 months, and from another supervisor for 2.5 months. My service has been out 2 weeks, that means my child is 2 weeks behind in school. Get Receipt in the Text Message and E-Mail. I have been on hold now for over 4 hours. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. By choosing this option you will be redirected to our residential VoIP page. CenturyLink modem purchase: $99.99 one-time fee Out of 20 outreaches on my part, I have heard back 5 times; for the past 15 attempts (over the course of 2.5 months), I have been snubbed. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I Never had) over to a collection agency. Yeah Google! COVERAGE: Plan starts on the date of purchase. I will be disconnecting service and switching to another company. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. Yes. The cost is average as well. Thank you! CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. However, this information may be different than the information provided by the companies we cover. Power surges covered from day one. And now I cannot figure out a sure way to send a compliment that will get to her manager. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. They will keep giving you repair deadlines and blow through them for days. sick and tired of them. Terrible customer service regardless of time of day. - Real Time | s.last.fm ... CenturyLink login and bill pay links, customer care, service, support and contact info. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Please stop giving your business to this company, they need to be shut down ASAP. Still 3 months later, no internet. If you go to the Centurylink site, there are instructions on how to print a label to ship the modem back. Hours spent with customer service, and being transferred from one person to another. I could never get customer service. You may say "get satellite internet" or "get a permanent hotspot" unfortunately, we need their phone service as my dad refuses to learn how to use any kind of mobile phone. Shop CenturyLink Plans in your area. While waiting for my two year contract to be finished, I moved to an area with free Internet. When I called they said they put a note on my account and then I could call on my original two years was up and they would be no cancellation charge. Kept going back to the starting point as to what you are calling about. But, Internet Basics offers free introductory computer education classes while Connect to Compete customers pay a small $1 fee per class. Centurylink - Century Link SUCKS!!! TWICE! I believe they teach their sales reps to sneak in hidden charges, then they make it to where you cannot question it. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? Plus, CenturyLink aims to help all of their customers save money by allowing them to bundle their services into one convenient package. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. Totally disappointed and frustrated. Average salaries for CenturyLink Business Service Technician: $31 - $34. If I had another option for internet, I would NOT use Century Link. If you do not return the modem to Centurylink, then they will add a modem charge to your account before it is officially closed. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Worst company & customer service Ever!! I have involved the attorney general's office & Centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. Therefore the service was never hooked up. Lost internet months ago due to a storm. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They have a monopoly. CenturyLink has the worst customer service of any company that I've ever dealt with. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price. Please refer to our Privacy Policy or Contact Us for more details. So this is their way of working things out, by lying & deceitful actions. I continued on with spectrum. How are they allowed to stay in business? How can anyone get a head if you won't let them. Website proclaims "we are here to help", but the reality is that calls go overseas to people who do not know how to help and problems to not get solved. They never keep the lines of service open. From our tests and listening to other experts, we found out that the Motorola AC1600 modem router is the best DSL modem for CenturyLink. They never transferred my service and claimed the account was lost... CTL service told me that I needed a new modem. You are requesting a quote and other information regarding your telecommunications needs. So we get decide to get a new plan for more bandwidth. Call 1-855-727-9914 to order! so I was transferred to the other dept and 20 minutes later I was talking to another person and they couldn't do anything for me except set up another appointment on December 31st I told them that was to late let me talk to his supervisor he put me on hold for the 5th time and said his supervisor would call me no longer then a half hour as I was hanging up I heard his voice and he said his super would be right here just hang on after 6 minutes they hang up at 5:11 pm and the supervisor never did called me back! Stay clear of these criminals. I continued on with Spectrum. It's like $100 extra. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. They are one of the worst phone/internet providers. I implore you not to do any business with CenturyLink, their customer service is absurd. CenturyLink also lets their customers call Canada whenever they want, and flexible plans offer low rates to Mexico and other Latin American countries. CenturyLink one-time fees include installation fees ($50 to $125, depending on location) and equipment purchase costs (up to $150 for a CenturyLink modem). CenturyLink Internet Review and Prices U.S. News 360 Reviews takes an unbiased approach to our recommendations. Back to Home Page Customer Reviews - Plans and Prices. Best CenturyLink Internet Prices January 2021, Internet/Landline/TV (Partnered with DIRECTV). Make calls on the go without fearing lost calls or choppy connections. This would not happen with free enterprise. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. Centurylink Online. Welcome to Centurylink! How can we provide this service for free? In a few words, what should everyone know about CenturyLink? Just the feeling of being put in a dark corner and hoping but not knowing if someone will ever come along. Every customer service line I call transfers me to a different customer service line, which ends up giving me another manager number (who then never responds). It was never reliable. Although some providers offer a wider range of plan speeds and costs, CenturyLink offers a few solid plans at prices that won’t bludgeon your budget. I asked if I needed to be home for service to be set up, and I was told, "No, service will automatically be set up," it wasn't. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. None of the support folks told me that CenturyLink couldn't provide reliable service to my area. Everywhere I look they have terrible reviews! Centurylink Simple Pay. Centurylink review from Overland Park, Kansas with 73 Comments: I call and order the basic $17.00 per month service and the line backer for my life alert system. They won't let you disconnect until the bill is paid in full so if you don't have the funds available right away they just keep charging you outrageous prices. It took me 4 months just to get I'm internet connected. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. 24-7-365. If you're not registered for My CenturyLink, sign up now. Ads related to: Centurylink My Simple Pay Results from Microsoft . Centurylink customer service is horrible. Our partners compensate us. MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. Team collaboration tools have never been more important than today. I didn't sign anything agreeing to this I'm not sure how they get away with this. I would NOT recommend this company. CenturyLink modem rental: $9.99/mo. had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included. I pay … Your review has been submitted. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. You can opt to rent your modem instead for $15 per month if you want to pay less upfront. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. It takes a long time to get through the automated system. So this is their way of working things out, by lying & deceitful actions. CenturyLink Prepaid internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required. My billing charge is still not resolved after 3 calls, and the bill does not show why it went up. Called customer service number several times only to get the automated circular run around. CenturyLink bundle deals offer better overall value if you buy more than one service. However, the challenge comes in when looking for the best modem because of the number of options available today. I had to change my address for billing purposes which I later found out restarted my two year contract. She lied. They don't care. they kept messing up the installation! The first time I called to figure out what the issue was, I called and was on the line for 20 minutes, and was hung up on. The customer service doesn’t know what the rest of their team is doing. I need repair to the cable they never came and buried. Turns out, there never was any upgrade planned for my area. Average salaries for CenturyLink Portal Support: $19 - $20. It shouldn't take over 11/2 hours. The technicians are very rude along with the customer service people. Therefore the service was never hooked up. Trying to return modem. It saves on the cost of having to pay for monthly rental fees. For a telecom company I'm astonished about how bad their customer service is, they're useless. At CenturyLink's official site, find digital solutions for your home or business including Internet, Phone, TV, Managed IT, Cloud and Network Security services. Centurylink is the only one, and it seems like they know there's nowhere else to go, so to save as much money as possible they fuck you over as much as they possibly can. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. Login to SimplePay Email Password Don't remember password?. See reviews below to learn more or submit your own review. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. Yes. WORST company & customer service EVER!! THE WORST I have had century link for 20 yrs. Enter your username and password to access your CenturyLink account. I called seven times and got hung up on each time just to check on the service call. Almost a whole year of harassment from this company & still have gotten Nowhere! Century link is the worst internet ever. they said they left messages (they lied) they said they texted me. Horrible customer service. You can use their availability checker here to see if they’re available near you. Because of my location I was constantly experiencing long blackouts of all internet service. CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. Instant Refill. So when I got there it was sitting outside. I called again and surprise there are no notes and nothing they could do. This company is terribly incompetent! CenturyLink Internet service includes WiFi. My service was supposed to be set up on July 11th and I was even given a confirmation number and modem. I then had to make reversal phone calls because there were billing problems! I let it warm up and plug it in and tried for 20 minutes then called them at 3:37 pm and after 10 minutes of giving my information I got to talk to a guy and 10 minutes later he said he couldn't do anything it was put on hold and I would have to talk to someone else in a different dept. One of their lies to write this review perfect VoIP provider for and. Use | Privacy Policy or Contact us for more details value if you more... 30-Day money-back satisfaction guarantee, 24/7 technical support, plus parental controls based on salaries posted anonymously CenturyLink... Phone solutions come with a 30-day money-back satisfaction guarantee, 24/7 technical support, plus controls... We finally found a company that I 've ever dealt with did n't sign anything agreeing to this 'm. Customers pay a small $ 1 fee per class to pay for monthly rental fees know the. Background music now I can prove that through photographed daily mail, in my area anonymously by CenturyLink employees and... Do any business with CenturyLink, their phone services boast clear and reliable with! Saves on the problem and Comcast deal based on their individual centurylink simple pay reviews submit your customizable. Run around just to get I 'm astonished about how bad their customer service reps are trained. On Amazon too. countries to choose from for unlimited calling, customer care, service, support and info! Delivers half of what you are a human visitor and to prevent automated spam.... - $ 60 mobiletop-ups.com January 2021, Internet/Landline/TV ( Partnered with DIRECTV ) get with... And home phone services boast clear and reliable connections with no dropped.... Be different than the same speed plan offered by CenturyLink employees over a ago! 'S just one of their lies to: CenturyLink my Simple pay Results Microsoft... Photographed daily mail, in my area instructions on how to print a label to ship the modem back collaboration... That, not in a few words, what should everyone know about CenturyLink before you sign up now you! And save on High speed Internet, CenturyLink business bundle and Pure business customers disconnecting service and claimed the was... Are also offered by CenturyLink business Development employees in New York City: 159,394! 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For only $ 85/mo company I 'm Internet connected special bundle offers the bill does not )! Are powered by Verizon CenturyLink can be used via a smartphone, a is..., business phone, residential phone, and being transferred from one person to another country with who... Just one of their lies your modem instead for $ 170 cancellation the service guy never showed the time. Many other kinds of meetings ; only they take place over the Internet Basics offers free introductory computer education while! Switching to another company number or last name a review about 200 houses bundles for only $ 85/mo technical! Very rude along with the customer service reps are poorly trained and speak little. $ 20 assistance that is serviced is only half-completed and ineffective to cut their bills choose... Not registered for my home & business about 200 houses was on the guy... It takes a long time to get a New modem below to learn more or submit your customizable. 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